My Experiences -Last time (MELT) – 0514

Everything has changed, is changing, and will continue to change ?

Lot of people would have seen the change “Uber” has brought to ground transportation. The idea was conceived by Garrett Camp and Travis Kalanick in 2009 and implemented in Los Angles around 2010. In four years the company has operations in 45 countries and is valued at $15 billion. Travis wanted to ride in style which resulted in the realization of this concept. I can very well relate to this as recently, I was waiting with my wife outside one of the fancy restaurants in LA and a stylish black car pulled to the kerb side to pick us up. Not sure how many people, witnessing this were aware that it was a car I booked through Uber.

The concept is very simple. One pre requisite is that both driver and customer need to download “Uber” app which is an enabling technology. If you have a decent car, you can register yourself as a service provider with Uber. Uber will send you a message as and when the demand arises in your vicinity and you can accept that offer. As a customer or user you need to register yourself by securing your credit card information. If your car is travelling beyond 18 per hour then you are charged on distance but when the speed drops below that you are charged on time meter. It is very convenient and cheaper. I have become a fan of Uber and have started using this for my office airport pick up and drop in NJ. The cost of travel to Newark airport works out to $35 whereas with toll and tip, a normal cab used to cost me ( my firm) something like $55-60. You need not tip the driver and they encourage cash less transaction. However, once the trip is completed you have the opportunity to rate the driver. The driver’s continuance with Uber is dependent on their rating.

When I use Uber, I often engage in conversation with the driver as they appear professional and knowledgeable ( maybe I am profiling here). One of the drivers gave me useful information that even the customers are rated by the drivers. On probing further, he said the drivers usually rate the customers based on their conduct and their friendliness. Another fact I was made aware was that if a customer keeps ordering and cancelling, their rating goes down. I asked him what the relevance of customer rating is. He replied that if a customer had low rating, then not many drivers would come forward to pick them. This was useful information. My behaviour with Uber changed significantly thereafter. Once I order Uber, I will call them greet them and give them the exact location so that they don’t have to search. Why do I do this? To get a good rating and be eligible for further usage and saving cost for myself and the firm. A great example of how behaviour changes once you know that you are being measured.

 Food for thought: How about asking all your direct reportees to rate you as a boss and see the true meaning of “Servant Leadership”
The reason I am so fascinated by this concept is because it generates employment, brings structural changes to ground transportation and is a great example of how ‘crowd sourcing’ can be executed. Imagine we had similar apps for many of our needs such as cooking. You want to throw a barbecue party, search which chef is available, see his/her rating, costs and request their services at short notice. This concept is a great boon for all free lancers in whichever areas of expertise they practice.
I certainly see a big transformation ahead of us based on this concept. Do you see as well?

Design is closed, Long live the Design !

I am currently in a project where the Project leadership declared that the ‘Design is Closed’ which kept me wondering is Design, as a term not future continuous? How can you ever close a design? You can stage or pause it for its realization but Design can never be closed. I am great believer in continuous “Design Thinking”. One of the definition that caught my attention which I quote “Design thinking is the search for a magical balance between business and art; structure and chaos; intuition and logic; concept and execution; playfulness and formality; and control and empowerment.”
It is not an experiment; it encourages us to experiment. An organization that promotes ‘Design thinking” will always be ahead of the competition and one that maintains status quo will perish soon.
I used to be proud of my typing skills using a qwerty key board either in desktop or laptop with advent of tablets and Phablets, I have to unlearn and relearn my typing skills. What was the core strength yesterday could be your weakness today and therefore, every organization and individual need to reinvent themselves constantly. This is where the tool of design thinking comes handy. Expect more on the topic of ‘Design thinking’ in my future blogs.

Dessert

When you buy a product what do you look at? I am sure you look at the functionality and configuration of the product but more importantly you buy because of the manufacturer and associated quality that comes with the brand. People decide to buy Nikon or Cannon camera because they have confidence in the brand creators. But we don’t use the same yard stick when we evaluate our potential. God or the creator has created man who in turn created or innovated beautiful things in this world. So how can we not trust the creator of creators of these products. So have trust in the creator. God has not created you to do ordinary things in life. If Pawn in chess can invoke a powerful queen, I am sure you can unleash your potential. With those thoughts I sign off with my usual signature “Life is Beautiful”
PS: I forgot to tell you that whatever savings I achieved by using Uber was treated as allocable surplus by my wife towards shopping. Can I ever complain?

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Explore posts in the same categories: blog, Design thinking, Humor, inspiration, leadership, Motivation, My Experiences, Uber

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