Posted tagged ‘leadership’

My Experiences -Last time (MELT) – 1214

December 30, 2014

Last blog of the year?

People who are following my blogs must have noticed that my blogs 0714 to 1114 has gone missing. I was tempted to write on few topics and even had a sketch and outline on what I wanted to write but did not follow through as I thought those topics would create controversy in my social and professional circle and therefore reserved it for better and appropriate time. I am sure this is sounding curious and this will raise many thoughts on what those topics could be. Have patience it will be pressed (sic) sooner than later. I did not want to give a simple explanation for my disappearance such as “I went on sabbatical”.

Another year has come to an end and like any other year this year has been different in many ways. Couple of thought provoking events that stand out, from my perspective, which we need to be aware and conscious of

  1. Disappearance of three Aircrafts  this year – Is this a noise or a signal
  2. Uber rising to fame – Can the disruptive idea/model be copied in other businesses (albeit recent  bad publicity)
  3. New way of terrorist thinking- Recent attacks on school Children in Pakistan.

As you stay with these thoughts, I will write more on these topics in 2015.

Let me take this opportunity to wish all my readers a Happy and Prosperous New Year.

Back to the future

In early 80’s, an ordinary movie ticket used to cost RS 4( 50 cents)   and  Coke or its substitute was around Re 1 per 200 ml ( 12 cents based on exchange rate prevailing in those days). As the years progressed invention of VHS and mushrooming of cable television made access to movie very easy. Many liked the concept of viewing movie in the comfort of their drawing room or bedroom. Further invention of DVD made the quality of viewing better. The digital content also posed a big challenge to anti- piracy. Many theatres in US went bankrupt and people seriously questioned the survival of movie industry. Few television movies and success of soap operas added fuel to the fire. In India the concept of multiplex was at nascent stage (one could spot few in Chennai but not in other cities) and no business was willing to invest on a sunset industry.

Fast forward to present

Transformers: Age of extinction grossed over a billion dollar in 2014. Iron Man 3 grossed a similar amount in 2013. Avatar was the highest revenue earner with $2,7 billion in 2004. Coming to Bollywood, PK an Indian movie grossed around $36 million in 11 days.  Lingga, a regional Indian movie, has grossed $6 million in first six days.

What has changed since 1980? An industry once categorized as sunset started grossing billions of dollars in revenue? Take a guess – to me it is a four letter word. Don’t let your imagination get wild as I was referring to IMAX.

IMAX story:

IMAX is about filming in IMAX cameras and using a different film print as compared to normal print and projecting them in a curved screen that gave a unique viewing experience. The initial experiment of projecting a movie was confined to museums showing natural documentaries as the proposition was simple and less expensive. In 90’s it started licensing its technology to its theatres. This meant an investment of around $ 5million to create space for projection and cost of projector (as normal projector can’t process IMAX format). This was seen as expensive given that the movie industry was seen as sinking. Further, in the pre-digital era, IMAX version of the film print was $30,000 as compared to $1,000 for a normal print. An IMAX print was bulky and it needed extra efforts to lift to the projection room. All these factors made things difficult for IMAX. IMAX also tried producing their own movie using IMAX cameras but the venture was not that successful. Although, everyone acknowledged that IMAX experience was much better than normal theatre experience, the cost and the effort was not worth it even though the initial investment got reduced from $5 million to $1.2 million.

In early 2000, the company took the strategy of installing IMAX projection free of cost and let the theatres deal with the cost of renovating the space (which was roughly 10% of initial investment). In return, IMAX received 12.5% as revenue share for providing the projectors. The theatres could charge at least 20% more on IMAX format of the movie. Further, another technology breakthrough of converting existing movies to IMAX format helped them to make a dent in their market share. But these were not sufficient reason for them to celebrate as their main goal was changing the way Hollywood was producing pictures using IMAX technology and giving differential experience.

They continued to struggle as there were still not enough believers in investing in IMAX. Changing the Hollywood way of doing business over 100 years was another barrier. No bankers came forward to give them line of credit and shares were traded at paltry 55 cents and effort for LBO failed miserably. Mid 2000 was sternest test for IMAX leadership in keeping the morale and motivation of their employees high.

In 2006 another technology breakthrough of replacing their projectors with a plug and play hard drives (costing $150) helped them install in more theatres. In the next few years network of IMAX screens grew from some 350 to 700.

Eventually, their perseverance and new business model of revenue share ( 20% to IMAX) paid off in 2009 with the release of Avatar in IMAX screens. IMAX made $250 million dollar in revenue. It was a win-win situation as theatres could charge premium on tickets for IMAX version and shared portion of that to IMAX. Currently IMAX is adding some 100-150 screens every year and has penetrated various geographies.

Today the stock price is hovering around $30 per share ( as compared to 55 cents few years ago) You can make an impactful change in the industry you are operating with and its reported revenue is close to $300 million in 2014.

You can make impactful change in the industry you are operating by remaining flexible on your business model and keep innovating. The company took several wrong turns before navigating into the right path. So my recommendation is to keep plan B and C handy to change over quickly

By the way, today in a normal theatre a movie ticket would cost you RS 100( $1.40 cents) and IMAX Rs 250 ( $4) and bottle of coke costs approx. Rs 12 (20 cents)  for 200 ml. Coke price increased by 60% over three decades whereas movie tickets increased three fold( all in dollar terms)  Who would have predicted this two decades ago.

Dessert

“Change your thoughts and you change your world” – Norman Vincent Peale

I promise that I will write more frequently in 2015 as compared to 2014. With that promise I bid good bye with my usual signature “Life is Good”.

PS: IMAX is thinking of coming out with affordable home theatre. Will this create an impact on the theatres? Take a guess.

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My Experiences -Last time (MELT) – 0214- “In God we trust. All others must bring data”

March 17, 2014

If you are reading my blog for the first time, please read my previous ( MELT 0114) blog to get the context and continuity. Let me start my blog with a famous quote “In God we trust. All others must bring data”
Elementary Mr Suresh your topic for next blog is “Big Data” This was the answer I was expecting. Unfortunately no one really predicted this although some were close but not on target (sic).

We did not target your daughter but future moms
Last week I wrote about how a father got upset on Target for sending e-mail promotion for baby cloths to his 16-year-old daughter. “The father visited the store again within a week and met the manager. Here is what transpired
“I had a talk with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of.” He took a deep breath. “She’s due in August. I owe you an apology.”
In some 600 hospitals across the United States, new mothers get gifts from the various companies. Those companies have started a separate division to focus on parents of infants. Procter & Gamble sends gifts to new moms at the hospitals where they deliver the child.
Target thought it was too late to approach in the maternity ward and wanted to predict future moms through their buying patterns. They asked Andrew Pole, a data expert to develop pregnancy prediction algorithms based on certain trends such as buying lotions, unscented soaps, vitamins etc.
Here is the sample of what those analytics did based on buying patterns
Jenny Ward, a twenty-three-year-old bought cocoa butter lotion, a purse large enough to double as a diaper bag, zinc, magnesium, and a bright blue rug? The tool predicted that there is 87 percent chance that she’s pregnant and that her delivery date is sometime in late August. Liz Alter, a thirty-five-year-old who purchased five packs of wash cloths, a bottle of “sensitive skin” laundry detergent, baggy jeans, vitamins containing DHA, and a slew of moisturizers? She’s got a 96 percent chance of pregnancy, and she’ll probably give birth in early May. Caitlin Pike, a thirty-nine-year-old in San Francisco who purchased a $ 250 stroller, but nothing else? She’s probably buying for a friend’s baby shower. Besides, her demographic data shows she got divorced two years ago. Amazing isn’t it?
Who is the big brother of the modern world?
We are undergoing a revolution in the way that information about our purchases, our conversations, our social networks, our movements, and even our physical identities are collected, stored, analyzed and used. The immense volume, diversity, velocity, and potential value of data will have profound implications on privacy, the economy, public policy and corporate strategies.
Government collects data for various reasons and so do corporates for improving their market share and profits. Social network collect data to attract advertisements. Imagine the implication where are all data are combined to start predicting and tracking your behavior. This is the big brother of modern world- BIG DATA.

Big Data- What is it
We have been using Data for analytics since ages immemorial so my readers must be wondering what the hype all about is. In the last five decades data have been used for decision making in various terms such as decision support, executive support, online analytical processing, business intelligence and analytics. Typical characteristics of data analytics in the past have been based on sampling, trends and/ or structured data (most often static). Inability to process data faster and judicious allocation of budgets for analytics were limiting factor in leaping to “Big Data” world. . We often heard “Data Costs Money”.
Netflix, Amazon, Google and others have proved through robust analytics that Data costs money but also could make tons of money. Target retail chain in this blog is a classic example of using data to enhance sales and market share. Amazon tries to predict your next purchase based on your shopping history, and gives their recommendation. They are using data although voluminous but mostly generated internally. This is where the shift is happening.
Big Data is much more than this. Typical characteristics of big data are as follows:
1. Large volumes, unstructured, continuous and in multiple formats (texts, pictures, voice)
2. Move away from sample and use whole (all) Data
3. Accept messiness for the reasons mentioned in one and two above
4. More importantly to accept correlation
5. Multiple location of data
Big data comprise of 100 terabytes to petabytes as compared to few terabytes or less in traditional analytics. To give you a feel, if we have to store 100 terabytes in any digital format, it will occupy every inch of the tallest building in the world (somebody prove me wrong here).

What will you do with the big data ? Torture the data until they confess
Ronald Coase said” If you torture the data long enough, it will confess”
An abortion lead to drop in crime rate was the conclusion drawn by the authors of Freakonomics but by a sheer coincidence and not by structured correlation. Now through Big Data we have a tool and methodology to look for other correlation for example drop in prices of condoms or arrival of new birth control pills.
We are living in age of data abundance and business leaders are ready to exploit this abundance and bring transformational change in the way we do business.
Some provocative thought on how data could transform some business
1. Auditing: No more statistical sampling. Audit the whole data as it only takes a fraction of time to process data and throw the deviations. Will auditors be responsible to report on frauds?
2. Human: Resourcing: Use intranet social network (surf through chatting trends) to formulate teams and determine effectiveness of collaboration
3. IT: Instead of reacting to hacking or security breaches how about predicting and preventing it.

What is your new career?
Leaders who took decision on hunch (due to lack of robust analytics) can now dump those hunches and rely on Big Data. What skills they need to develop? Correlate unrelated events as in the future as there are no casual occurrences. As I write this blog, MH 370 disappearance has shaken the world and this can’t be treated as casual or one off occurrence. Big Data is certainly going to take over aviation and military space (countries will now be more willing to share data in this regard to prevent such happening).
If you are young and want to build career, think about learning machine language ( Coursera offers some good on line course for free). As someone said ‘Data Scientist” will be the sexiest job of the future.

Dessert
One blog is not sufficient to write on Big Data and I will be writing more on this and hence watch out in this space. I bid you good bye saying “Data is always predictive” and of course “life is beautiful”.

My Experiences -Last time (MELT) – 0114

March 4, 2014

Here is the challenge for my readers. Kindly connect the dots between various unrelated events listed below and predict the subject of my next blog. Wear your Sherlock Holmes hat and tell me Elementary  Mr Suresh your topic for next blog is ……..

Whatever your answer might be one thing is certain that my topic of the next blog has transformational impact. Is it a clue? You may think so.

Why are you targeting my daughter?

It was business as usual in a large retail store in Minnesota and suddenly an angry man stormed into the store and wanted to see the manager. Seeing the mood of the visitor, the staff hurried him to fulfill his desire to meet the manager. As he entered the manager’s office the visitor raised his voice and thundered “My daughter got this in the e-mail. She is still in high school and you are sending coupons for baby clothes and cribs. Are you encouraging her to get pregnant?

The manager looked at the e-mail and was perplexed and was wondering how this could have happened and made a mental note to discuss with the IT folks. He then turned towards the angry father and apologized profusely and promised that these type of mistakes will never happen again.

The father still in his angry tone quipped “you may be big target store but don’t target my daughter” ( wow what a pun) and walked away.

The father visited the store again within a week and met the manager. Guess the conversation that transpired after a week.

1948 returns but is not 1984 but 2014

It was cool morning in October 1984; I was reading George Orwell novel 1984 and suddenly my father walked into my reading room and seeing 1984 book in my hand made a sarcastic observation” I never knew that 1984 was part of your syllabus for Auditing exams” and walked away. Yes I had my Chartered Accountancy final exams scheduled the next day.

I sheepishly kept the book aside and switched to Spicer and Pegler’s Practical auditing. But my thoughts were around big brother a symbolic character in the book. Is my father a big brother? Is he monitoring all my actions?

For the benefit of people who have not heard about 1984, here is the gist about the book:

The book was written in 1948 , the year that gives the book its title was still almost 40 years in the future. Some of the things Orwell imagined that would come to pass were the telescreen, a TV that observes those who are watching it, and a world consisting of three megastates rather than hundreds of countries. In the novel, the country of Eastasia apparently consists of China and its satellite nations; Eurasia is the Soviet Union; and Oceania comprises the United States, the United Kingdom, and their allies.

Winston Smith , character in the novel wrestles with oppression in Oceania, a place where the Party scrutinizes human actions with ever-watchful Big Brother. Defying a ban on individuality, Winston dares to express his thoughts in a diary and pursues a relationship with Julia. These criminal deeds bring Winston into the eye of the opposition, who then must reform the nonconformist. George Orwell’s 1984 introduced the watchwords for life without freedom: BIG BROTHER IS WATCHING YOU.”

Who is the big brother of the modern world? Keep thinking!

The tip: Abortions leads to drop in crime rate so does  broken window.

Malcolm Gladwell in his book “The Tipping point”   discusses the incredible transformation of New York in the late ’80s and early ’90s from a crime and drug ridden city to a modern, relatively safe metropolis. While crime rates went down nationwide, New York saw a massive reduction in crime. He eventually proposes that the cause was a new policy that was adapted by the administration called “The Broken Windows Theory“. It goes something along these lines: A single broken windows can have a far greater influence than one may realise. It can spread a certain attitude and create assumptions that it’s acceptable to behave in a certain way or, in other words, “ maintaining and monitoring urban environments in a well-ordered condition may stop further vandalism and escalation into more serious crime. By the way the Broken Window theory was initially formulated in 1982 by James Q Wilson and George L Kelling.

No one predicted it. Everyone thought that high crime rates were a permanent feature of urban life. And the standard arguments to explain why crime falls don’t seem to work in this case. Levitt and Dubner ( author of Freakonomics) went through all the usual explanations for crime decreases—a booming economy, decline in the crack trade, innovative policing strategies, tougher gun laws, aging of the population—and find only two that they think really matter. Putting more police on the street  and number of young men put away in prison in that same period. But neither of those two factors were sufficient to explain the full magnitude of the crime drop. There has to be something else—and their candidate for the missing explanation is the legalization of abortion.

People undergo abortions, in other words, for a reason: because they are poor, or don’t want a child, or live in an environment where it is hard to raise children. An unwanted child has a higher chance, when he or she grows up, of becoming a criminal. By removing a large number of unwanted children, legalized abortion ended up lowering the crime rate

So be the jury and decide whether it was Broken Window theory or Abortion the reason for decline in crime rate in New York back in 1990.

 

 

 

Performance Report or Minority Report ( this event has not happened but may happen)

John walks to Jim’s work place and stood behind as he continue to work without acknowledging any human presence. John taps Jim’s shoulder which evokes a freezing reaction as he did not expect John to show up at his work place. John says “congratulations Jim you are rated 5 for the performance year 2016”

Jim mumbled to John “ Sir we are still 2014 and how can you give performance rating for 2016? “John replies that “we went through your past performance and have come to this conclusion based on your potential”. John prophesized “you will execute transformation program in Japan successfully in 2016”.  In his bubbling voice said “Good stuff son” and he moved on. Jim was still in shock and was wondering could this be real. This is something similar to “Minority Report” where some is arrested before a crime is committed.

Now readers connect or correlate these events and predict my next topic of my Blog. If you have time try reading the book “Black Swan”

Dessert

Success is how high you bounce when you hit the bottom- General George S Patton. With those inspiring thoughts I bid you good bye. As always “life is beautiful”.

My Experiences -Last time (MELT) – 1213

February 16, 2014

Why I write?

I wrote this blog some few weeks back and was about to publish it during 1st week of January this year   but never got to compete it. So I read my blog again before posting it and asked myself few questions. Who are the readers of my blog? What do they want? Why am I writing this blog? Am I selling or sharing? I did not get answers to all my questions and hence continuing to search for answers. Should step back and stop until I find answers? I was not sure of that approach and hence, I decided to continue writing my blogs and make course correction as I discover answers to those questions. Ok let me start on a lighter note

Starter- De Blasio’s Way of Eating Pizza

The pizza arrived, steaming and delectable, a smoked-mozzarella-and-sausage pie presented to Mayor Bill de Blasio ( Mayor of New York). The mayor, on a pilgrimage on Friday to Goodfellas, a venerable Staten Island pizzeria, smiled, nodded at his slice and then proceeded to do the unthinkable: eat it with a knife and fork.

“Disaster,” declared a writer at New York magazine, citing the longstanding city protocol of devouring pizza, no matter how greasy, with the hands, and the hands only. The fourth pillar of democracy pronounced it as “first mistake of the Mayor”. I was amused by the news coverage and was wondering how many times Indians and Asians are ridiculed for eating with their hands.

Why Pizza should be eaten by hand and not sandwich or burger? Why most Indians eat with their hands and not with the fork or a spoon?

Vedic reasons for eating with the hands:

Eating food with the hands in today’s Western society can sometimes be perceived as being unhygienic until and unless you are eating Pizza( sic). Nobody questions where the hand was before eating Pizza but if you are in India or China these questions are raised. It can border to bad mannered and primitive if you are eating with your hands. Indians these days are more aligned with western culture and started using cutlery without understanding the reason behind eating with their hands.

According to Indian Vedic literatures eating food with your hands feeds not only the body but also the mind and the spirit”. The practice of eating with the hands originated within Ayurvedic teachings. The ancient native tradition of eating food with the hands is derived from the mudra practice, which is prevalent in many aspects within Hinduism. Mudras are used during mediation and are very prominent within the many classical forms of dance, such as Bharatnatyam.

The hands are considered the most precious organ of action. Our hands and feet are said to be the conduits of the five elements. The Ayurvedic texts teach that each finger is an extension of one of the five elements. Through the thumb comes space; through the forefinger, air; through the mid-finger, fire; through the ring finger, water and through the little finger it is earth.

Each finger aids in the transformation of food, before it passes on to internal digestion. Gathering the fingertips as they touch the food stimulates the five elements and invites Agni to bring forth the digestive juices. As well as improving digestion the person becomes more conscious of the tastes, textures and smells of the foods they are eating, which all adds to the pleasure of eating. Hope De Blasio is reading this.

Lies, Damn lies & Statistics – I don’t care

“The success rate of people climbing Mt Everest is 56%”

“30 years of mergers and acquisition success rate is 56%”

“Almost 50% of ERP implementation had cost over runs /project over runs or un realized benefits”

“Out of 3500 athletes in 2015 Winter Olympic only 1300 is likely to win medals which makes the success rate at 35%”

Why am I rattling these statistics? One of my colleague asked why CEO/CFO”s embark on mergers or acquisition even though there is considerable risk in it. He went on to add his bit of cynicism by saying by getting in to mergers and acquisition they keep themselves busy and securing their job for 5-6 years.

I tend to put a positive spin into this. Leaders who embark on a risky projects are the one with the courage (one of the requisite attributed of great leadership) and think big. They are not only aware of the risks but conscious about game changing outcomes if they are able to execute this well.

Just imagine the feeling of an athlete winning a medal after four years of hard work. Visualize the euphoria of an individual conquering Mt Everest after years of patience, hard work and penance.  These are special and unique moment in one’s life.  A good leader also strives for those unique moments. Not sure I convinced my friend but I was convinced. “Many eyes go through the meadow but only few see the flowers in it”.

Project manager way

One of my acquaintances narrated this to me while playing golf during my December vacation. I dedicate this to my PM colleagues.

A clergyman, a doctor and a project manager were playing golf together one day and were waiting for a particularly slow group ahead. The project manager exclaimed, “What’s with these people? We’ve been waiting over half an hour! It’s a complete waste of time.” The doctor agreed, “They’re hopeless, I’ve never seen such a slow pace in golf course.”

The clergyman spotted the approaching green keeper and asked him why the group ahead was playing so slow.  The green keeper replied, “Oh, yes, that’s a group of blind fire-fighters. They lost their sight saving our clubhouse from a fire last year, so we always let them play for free anytime.”

The three golfers fell silent for a moment. The clergyman said, “Oh dear, that’s so sad. I shall say some special prayers for them tonight.” The doctor added, rather meekly, “That’s a good thought. I’ll get in touch with an ophthalmic surgeon friend of mine to see if there’s anything that can be done for them.”

After pondering the situation for a few seconds, the project manager turned to the green keeper and asked, “Why can’t they play at night?”

Dessert

““ Learning is not compulsory… neither
survival is
” With those inspiring words of W Edward Deming, I bid good bye
with my usual signature Life is Beautiful

My Experiences -Last time (MELT) – 1113

December 29, 2013

As promised in my last blog, I am dedicating this blog to one of the greatest man ever lived on this planet.

Nelson Mandela- Greatest transformation Phenomenon of our life time

Prisoner number 466 of 64, Nelson Mandela released were the headlines on February 11, 1990. The 46664 Mandela number also became the symbol for the AIDS campaign. 46664 was the Nelson Mandela number that is known all over the world, both for the suffering he went through and as the AIDS campaign that he supports and that runs his birthday celebrations. The Nelson Mandela number and the Nelson Mandela date will live on. 27 years of suffering and never once faltering from the cause he eventually won are just part of what make up the nature of this man. Nelson Mandela in jail, Nelson Mandela as President, Nelson Mandela the man was and is an inspiration to us all.

Almost after 4 years from date of release of Nelson Mandela, Mr John Kotter wrote an article for Harvard Business Review entitled “ Leading Change: Why transformation efforts fail?” This paved way for development of Eight-stage process of creating major change. As I was writing this blog an interesting thought surfaced on how Mandela’s change and transformation would fit the Kotter’s model. So I have attempted below to plug in some quotes, speeches and thoughts of Mandela to the eight stage process of creating major change.

How do I describe Mandela?

The best way to describe Mandela was to reproduce the poem by William Ernest Henley. This  pretty much personifies Nelson Mandela.

Invictus

Out of the night that covers me,
Black as the pit from pole to pole,
I thank whatever gods may be
For my unconquerable soul.

In the fell clutch of circumstance
I have not winced nor cried aloud.
Under the bludgeonings of chance
My head is bloody, but unbowed.

Beyond this place of wrath and tears
Looms but the horror of the shade,
And yet the menace of the years
Finds and shall find me unafraid.

It matters not how strait the gate,
How charged with punishments the scroll,
I am the master of my fate:
I am the captain of my soul.

He drew his inspiration from this poem. While he was in prison, Mandela would read William Ernest Henley’s “Invictus” to fellow prisoners. The poem, about never giving up, resonated with Mandela for its lines “I am the master of my fate. I am the captain of my soul.” He truly was captain of his soul which transformed the world’s thinking. Now I attempt to fit Mandela’s thought and action into Kotter’s Model.

Mandel’s Leading Change- Action fitted into Kotter’s Model

  1. 1.      Developing a vision and strategy

“Vision without action is just a dream, action without vision just passes the time, vision with action can change the world.”

“I dream of the realization of the unity of Africa, whereby its leaders combine in their efforts to solve the problems of this continent. I dream of our vast deserts, of our forests, of all our great wildernesses.”

  1. 2.     Communicating the change vision

Nelson Mandela clearly held a positive vision of a racially harmonious South Africa during his 28 years in jail and helped bring it into reality peacefully– to the amazement of the world. His medium of communication was not words but demonstrate through his actions.

  1. 3.     Establishing a sense of urgency

This is what Buthelezi has got to say about Mandela “ From the beginning, I perceived in Mr. Mandela a sense of urgency in almost everything he did, as though there was just not enough time to accomplish all he had in mind, or as though there was no time to waste in achieving it. There was always a dignified air about him, but always that underlying sense of urgency.”

  1. 4.     Creating the guiding coalition

“As a leader, I have always endeavoured to listen to what each and every person in a discussion had to say before venturing my own opinion. Oftentimes, my own opinion will simply represent a consensus of what I heard in the discussion. I always remember the axiom: a leader is like a shepherd. He stays behind the flock, letting the most nimble go out ahead, whereupon the others follow, not realizing that all along they are being directed from behind.”

  1. 5.     Empowering employees (people)  for broad-based action

But Mandela used his training as a lawyer to hamper many of the attempts by warders to harass prisoners, and insisted on their right to study for university degrees. He also made a point of trying to talk to prison guards, most of them Afrikaans-speaking whites.

Besides his iron will and principled stance, Mandela’s easy charm and generosity helped to chip away at the prison’s strict rules and disciplinarian barriers. “The inmates seemed to be running the prison, not the authorities,” Mandela said. Educating the prisoners and giving confidence to them was one of the key success factors in his fight against apartheid.

  1. 6.     Generating short term wins

Remember to Celebrate Milestones As You Prepare for the Road Ahead

Mandela, who spent 27 years in prison in his struggle for justice, said, “I have discovered the secret that after climbing a great hill, one only finds that there are many more hills to climb. I have taken a moment here to rest, to steal a view of the glorious vista that surrounds me, to look back on the distance I have come. But I can only rest for a moment, for with freedom comes responsibilities, and I dare not linger, for my long walk is not ended.”

An entrepreneur’s work is never done. We can always do better.. Sometimes it feels like we haven’t accomplished anything at all. It’s important to stop and celebrate those small successes and milestones and take in the “glorious vista” along the uphill climb. Remind yourself how far you have come as you look at the road ahead.

  1. 7.     Consolidating gains and producing more change

“The power of imagination created the illusion that my vision went much farther than the naked eye could actually see”

Nelson Mandela consolidated the democracy by setting important precedents in acknowledging the constitutional limitations on his executive power. His good-tempered acceptance of Constitutional Court judgments that ruled against the government was particularly important in this respect. His famous gestures of reconciliation and empathy with white South Africans fostered among white South Africans broad acceptance of the new government’s moral authority. His role in shifting ANC policy perspectives in the direction of a pro-market policy undoubtedly helped to reassure white South Africans and foreign business. In choosing to serve only one term and presiding over an orderly succession procedure within the ANC he certainly strengthened ANC commitment to constitutional procedures

  1. 8.     Anchoring new approach in the culture

I recall how he stoically announced the passing of his eldest son, Makgatho Mandela, in January 2005. In an environment still reticent toward disclosure, he boldly stated that his son had succumbed to HIV/AIDS, urging us to break the silence around this disease.

“It always seems impossible until it’s done.”

Dessert

Mandela had a great sense of humor and audacity. Mandela even amused the British royal family with his casual, overfamiliarity with the Queen, whom he called “Elizabeth” and not “Your Majesty.”  “Well, she calls me Nelson,” was his repost, when one of his grandchildren asked if it was not perhaps in bad form to call the Queen by her first name.

There is no passion to be found playing small – in settling for a life that is less than the one you are capable of living.”

With those inspiring thoughts, I bid good bye with my usual signature Life is Beautiful

My Experiences -Last time (MELT) – 0913

November 29, 2013

Humor in Management

“When I was born I was so ugly that the doctor slapped my mother”. This is not about me but a joke I heard some time back.

When I was born I was cute and I believe the doctor said “He looks like a European child” which made my father nervous. However, as the time passed my father relaxed and Doctors slapped himself.

Recently I was in a stressful meeting and suddenly I cracked a joke which had a great sense of timing thus releasing the tension in the room and thereafter the  meeting became very productive. This made me think on how we under estimate the value of humour in day to day management. We focus on lot of soft skills but never on building humour as one of the skills.

Humor on self

Early in my career, I had the reputation of having a serious and poker face but people who are/were close to me know that I can be comical and witty. My subordinates swear that some of the decisions taken by me are a bundle of Jokes. Did you laugh? I did not! Jokes apart, I worked hard to  change people’s perception about me.  Back in 2007 when we launched a new shared service center, each time we deployed a new function or services, I was asked to address people. I would start with an inspirational story to motivate new joiners’ and end my speech with a joke. By then I had created a new reputation of a being a story teller which is acknowledged by all and more so my by bosses (pun intended).

In one of the launch function we had, our world leaders addressing our staff and I was showered with some praise for all the hard work.  One of the leaders said “It is great to see people respect you so much”

Me: Yes John, they respect me so much that they have my photo on their wallet

John: Quizzical look

Me: Whenever they encounter a problem, they open their wallet and see my photo and get inspired and the problem disappears

John: Really?

Me: Yes, they see my photo and get convinced that no problem can be worse than me.

John laughs hysterically and says he should insist on having his direct reportee have his photo.

Humor on others-effective at times

Back in 1986 when I was working for a British company, all the staffs were invited for a Christmas dinner. Our marketing manager was very loud and had compulsive disorder of blowing his trumpet. As we were all junior to him, in line with (then) Indian culture, had to put up with his self-praise. As he was going on and on, we were saved by arrival of Vice President who after exchange of pleasantries settled down to join the discussion. But our marketing manager did not relent and went to say “without Amol (his name) nothing happens in the company. The Vice President saw our discomfort and immediately retorted “ Yes Amol! A pack of card is not complete without a joker”. We for the first time saw how a face shrinks in seconds. I was feeling bad for Amol but others had a different view. At times we need these types of witty comment to shut people off especially when they exceed their limits.

Years ago, I was running a brain storming session and my boss walked into the room. After sitting through the meeting for ten minutes and hearing everyone voice their opinion said sarcastically “ It seems Everyone Knows Everything”. There was silence in the room. I quietly said” Really I did not know that”. There were giggles and my boss left sooner.

Humor- to rekindle bad history

I have come across many jokes against Pakistanis and Jews and the hidden agenda is to keep the resentment alive.

Here is an example:

Q: How many Jews can fit in Volkswagen? (Wie viele Juden passen in einen Volkswagen?)

A: 506, six in the seats and 500 in the ashtrays ( 506, sechs aud die Sitze und in die Aschnbecher)

Holocaust is not funny even if it is mentioned in lighter vein. It is better to leave the baggage behind and move on with life.

Ridicule your boss

I asked one of my friends “Who was the gentleman I saw you with last night?” My friend replied “ that was not gentleman, that was my boss”

In another instance I heard someone referring his boss as an organ of elimination (three letter word followed by a four letter word ). This reminded me of an contemporary joke where different parts of the body argue about which of them is most important. The argument is finally won by exterior part, which points out that if it chooses to stop functioning, every body part shuts down. So punch line boss is A  Hole.

The reason I mention here more of defensive and pre-emptive move.

Ridicule others- See yourself in the mirror

We easily start making fun of other people. In fact, it could be the only way you’re most likely to make a joke. Ridicule, teasing, and sarcasm can be aggressive and downright mean, and following up such statements with “just kidding” or “just a joke” doesn’t soften the blow. Be aware! This is a tough type of humour for most people to relate to, especially when it’s your go-to method of cracking a joke. Before ridiculing others, just reflect(sic) by looking yourself in the mirror.

 

Dessert

Humour is needed to keep our spirits high. But it needs to be appropriate and timely. Maybe you can dig deep and find a way to be funny that isn’t done at someone else’s expense? But surely these skills need to be developed to be effective socially.

With those humorous thought, I bid good bye with my usual signature Life is Beautiful.  I wish a great thanks giving week to all my American friends.

My Experiences -Last time (MELT) – 0813

November 12, 2013

Am I dead ?- have not received SMS or mail from my network or no FB updates
In my last blog I talked about improved networking and communication through social media. Social media has enabled to connect in a unique and powerful way which otherwise would not have been possible. However, I have observed it comes at a cost.
I am sure you would have witnessed in many public places such as airports, train station, bus terminals, shopping malls etc kids holding on to some electronic gadgets and getting immersed in them. They are totally unaware of what’s happening around them and clueless about how to interact with someone for few minutes.
This is not happening only to children but also adults. The other day when I was reading a book (on my return to Bangalore), one of my fellow passenger admired my tenacity to read beyond two pages at a given stretch of time. Our attention is all drawn towards electronic gadgets and emotional rapport is missing these days.
Easily our attention span for important things has reduced. We have now concepts of elevator speech to communicate important announcements. More complex the communication and wider the reach, the speech becomes shorter. Overheard a comment from a reputed business school professor “ if your vision is not explained in 40 words, you lost the plot’. Why do we have so less time for important things? To me this is knowledge imbalance of wanting to know more than what we need to know. We have too much of data to interpret and floods of e-mails to read whether relevant or not.
The inability to resist checking email, FB or SMS has become compulsive disorder. Here is the test for everyone. Keep your phone or computer in front of you and refrain from checking any message/e-mails for at least an hour. Can you do it?
I have observed people go with laptop, blackberry’s and smart phones in important meetings and get themselves distracted from important issues. We can very well imagine the quality of decisions coming out of those meetings. They should ask themselves what opportunities they missed while they got themselves distracted.
So you must be wondering why am I saying all this to you. I want you to get rid of this addiction and start a movement akin to AA( Alcoholic Anonymous) and transform our corporate and social life. How can we get people to become more aware of how they use attention? Any insights suggestion to improve will be most welcome.
Here is what one of the restaurants in San Francisco does. It takes away your mobile devices as you enter and give it back when you are finished with Dinner/Lunch. Of course, you can insist on taking the device with you but at a higher cost of some 10% which will be added to your bill. They do this to in order to facilitate quality time with your near and dear ones.

Catchy tune
Some of you would have heard of analytical tool to support technical analysis, trend analysis etc which aims at predicting the future be it stock price, profitability, market growth and product success. Have you heard of software that will predict whether a tune/ song would be popular or not. A company called Polyphonic has created a software which analyzed mathematical characteristics of a tune and predicted it popularity. I am told that this program predicted popularity of Norah Jones’s Come Away with Me even though DJ’s and experts thought it would fail. If this was true then every song would be popular as people would not like to release unpopular numbers. Life is not that simple. Some songs have become popular even though it was not predicted to be popular. How do they do it ? It is no different from promoting a product. Typically, promoters of an album or a song do their bit to ensure it becomes popular. They often use radio stations to play a particular song repeatedly. Sometimes they use a song before or after a popular song to get rub off effect. The more it gets played; it gets registered in one’s mind. Once you are familiar, you would like to listen to a song again and again so it is a vicious circle. So in short, a song which you did not like during the first time becomes your favorite tune after a while. Another thing music industry does very well is insert a catchy tune or note which is already popular into their new composition. The bottom line is the listener would want to hear a song only when it is familiar to them.
Now why don’t we perform a test on your own taste on music. Pick a song you like and try to trace any familiarity with a song that was/is already popular or successful. I would be happy to get your feedback and test this hypothesis.
Dessert
Dig the well before you get thirsty. This is a Chinese proverb which means that you should be prepared for known and unpredictable outcomes. In the era of disruptive technologies which transforms industry over night, this proverb assumes greater importance. Do not wait to get to the point of no return and then wish things were different.
It is ironic that I thought of this Chinese proverb as there is also a book with similar title by Harvey Mackay which claims to be the only networking book. I have seen people boasting about 500+ connections in Linkedin but I am not impressed. Show me six connections with whom you interact often and have shared values.
I would like to keep this blog for less than thousand words as I know many can’t read two pages at a stretch as claimed by one of my past acquaintances. With those noble thought, I bid good bye with my usual signature Life is Beautiful.


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